1. Information We Collect

We collect information you provide directly to us, such as when you create an account, subscribe to our service, or contact us for support.

Email address and contact information
Account credentials and profile information
Payment and billing information (processed securely by Paddle)
Store integration data from Shopify and other e-commerce platforms
Usage data and analytics about how you use our service

2. How We Use Your Information

We use the information we collect to:

Provide and maintain our cart recovery service
Process payments and manage subscriptions
Send you technical notices and support messages
Analyze usage patterns to improve our service
Generate personalized AI videos for abandoned cart recovery

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. We may share information with:

Service providers who assist in operating our platform (Paddle for payments, Supabase for data storage)
E-commerce platforms you connect to our service (Shopify, WooCommerce, etc.)
Legal authorities when required by law or to protect our rights

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment information is processed securely through Paddle's encrypted systems.

5. Data Retention

We retain your information for as long as necessary to provide our services. When you cancel your account, we will delete or anonymize your personal information within 30 days, except where required by law to retain it longer.

6. Your Rights

You have the right to:

Access and update your personal information
Request deletion of your data
Opt out of marketing communications
Export your data in a portable format

7. Cookies and Analytics

We use Google Analytics to understand how our service is used. We also use essential cookies to maintain your session and preferences. You can control cookie settings through your browser.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@retloop.com